Celect is an advanced recruitment platform that streamlines the hiring process for all-size companies.

Celect is seeking a Customer Success Manager who will play a pivotal role in growing our clientele and ensuring our current clients remain subscribed and satisfied with our services. The ideal candidate will have a strong background in customer success, exceptional communication skills, and a proven ability to build lasting relationships with clients.

Key Responsibilities:

Client Onboarding and Training:

• Guide new clients through the onboarding process, ensuring a smooth and positive start with Celect’s services.
• Provide comprehensive training to clients on how to effectively use our platform and tools.

Relationship Management:

• Build and maintain strong, long-lasting relationships with clients by understanding their needs and ensuring their success.
• Act as the main point of contact for client inquiries, issues, and feedback.

Client Retention and Satisfaction:

• Develop and implement strategies to enhance client satisfaction and retention.
• Monitor client usage and engagement, proactively addressing any issues that may lead to churn.

Upselling and Expansion:

• Identify opportunities to expand our services within existing client accounts.
• Present additional features and services to clients, demonstrating how they can benefit from expanded use of Celect’s offerings.

Feedback and Improvement:

• Gather client feedback and collaborate with internal teams to improve our products and services.
• Advocate for client needs and ensure their voice is heard in company decision-making processes.

Performance Monitoring and Reporting:

• Track key metrics related to client success, including satisfaction scores, retention rates, and account growth.
• Prepare regular reports on client health and present findings to senior management.