Celect is looking for a customer success and recruiting operations lead who can help hiring teams get measurable value from the platform while bringing their feedback directly into the product.

About the role

You will guide customers from onboarding through day-to-day adoption, help them configure practical hiring workflows, investigate issues, and identify opportunities to improve both the product and the customer experience.

This role combines consultative customer success, recruiting operations knowledge, and the resourcefulness needed at an early-stage company. You will sit close to customers, the founders, and the product team.

What you will do

• Own onboarding and ongoing success for recruiting teams using Celect.
• Help customers translate existing hiring processes into clear, effective workflows.
• Monitor adoption, identify risks early, and build practical success plans.
• Create useful playbooks, examples, training materials, and product feedback loops.
• Troubleshoot workflow and product issues with care and urgency.
• Partner with product and engineering to diagnose problems and prioritize improvements.
• Help customers use AI responsibly in application review and recruiting operations.

What we are looking for

• Experience in recruiting operations, talent acquisition technology, or B2B SaaS customer success.
• Strong written and verbal communication with a consultative, empathetic style.
• The ability to understand a customer's process and turn it into concrete next steps.
• Comfort using data to understand adoption, outcomes, and areas of risk.
• A hands-on approach to ambiguous operational problems.
• Good judgment about when automation helps and when a human should stay involved.

Helpful experience

Experience implementing recruiting software, designing talent workflows, supporting early-stage customers, or translating customer feedback into product requirements would be especially useful.